• Manage customer interactions on Rabbit’s social media channels including Facebook & Instagram
  • Review & moderate social media content, including responding to customers comments, posts & inquiries in a timely manner, and escalating to concerned teams where necessary
  • Implement the online community moderation guidelines, coordinating with stakeholders across the company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools.
  • Maintain the Moderation Guidelines and ensure they are up to date

Qualifications

  • 1-3 years of experience in a similar role
  • Excellent verbal and written communication skills
  • Excellent command of English and Arabic language
  • Strong administration skills and active e-listening capabilities
  • Holds a bachelor’s degree in any discipline